Please choose carefully as The Olive Branch Health Food Store does not offer refund for change of mind purchases. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
Refund & Exchange
The Olive Branch Health Food Store does not offer Refund or Exchange unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, or where otherwise required by law.
• Perishable food – we are unable to take responsibility for the proper handling of perishable food items once they leave our store. Eg Chilled, Frozen, Bulk Food (inc. teas, herbs & chocolates)
• Olive Branch Gift Cards
The Olive Branch Health Food Store, in it's discretion, will provide you with a Refund, Exchange or Store Credit to the current value of the item, if:
• the item is faulty, or where otherwise required by law.
• as per requirements set out below
If you wish to return an item that you believe is faulty, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair. Therefore an immediate refund may not be possible. We will endeavour to work closely with you to resolve this as soon as possible.
• Proof of purchase: Store Receipt
• The item is in re-saleable condition for example:
- the original tags and labels are still attached;
- the item is in its original packaging (if any); and
- the item is unused and as sold.
The Olive Branch Health Food Store, in its discretion, will happily provide you with an Exchange or Store Credit on the following items, providing the above requirements are met:
• Supplements (within 7 days from receipt of purchase)
• Non-Food Perishable Items (within 7 days from receipt of purchase)
No Refund, Exchange, Store Credit or Gift Card on SALE items.
The Olive Branch Health Food Store will refund using your original payment method, where appropriate in it's discretion.